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Frequently asked questions

Frequently asked questions

What services do you offer?

Translation, interpretation, proofreading, language tutoring, etc.

Which languages do you support?

French, English, Arabic, Spanish, Italian, German, Portuguese, Russian, Mandarin, Modern Greek, Farsi, Urdu, Hindi, etc.

How can I request a service?

At Polydioms, we've made it easy for you to access our language services. Whether you're seeking translation, interpretation, or language classes, we offer two convenient ways to get started:

  • Fill in the Form and Be Contacted: Simply navigate to our website and fill in the provided form with your service requirements. Once submitted, our team will promptly get in touch with you to discuss your needs, provide a personalized quote, and guide you through the next steps.
  • Book Your Class Directly: If you're interested in language classes, you can book your class directly through our user-friendly platform. Once booked, we'll connect you with a qualified teacher, and together you can schedule your classes at your convenience. It's a hassle-free way to start your language learning journey promptly.

What is the typical turnaround time for translation projects?

The time required to complete language service projects can vary based on factors such as project complexity, language pair, volume, and specific client requirements. Here's a general estimation guide for various types of projects:

  • Translation:
    • Small Documents (1-5 pages): 1 to 3 business days
    • Standard Documents (6-20 pages): 3 to 7 business days
    • Large Documents (20+ pages): 7+ business days (depending on volume)
  • Interpretation (On-Site or Remote):
    • Short Meetings or Phone Calls: Same day or next business day
    • Half-Day Events or Conferences: 1 to 2 business days
    • Full-Day Events or Conferences: 2 to 5 business days
  • Language Tutoring (Per Session):
    • Individual Sessions: 1 to 2 business days to arrange
    • Package of Sessions: 1 week to 1 month for scheduling and coordination
  • Proofreading:
    • Small Documents (1-5 pages): 1 to 2 business days
    • Standard Documents (6-20 pages): 2 to 4 business days
    • Large Documents (20+ pages): 4 to 7 business days
  • Certified Translations:
    • Birth Certificates, Diplomas, etc.: 3 to 5 business days
    • Legal Documents: 5 to 10 business days (depending on complexity)
  • Website Localization:
    • Small Websites (1-20 pages): 2 to 4 weeks
    • Medium Websites (21-50 pages): 4 to 6 weeks
    • Large Websites (50+ pages): 6 weeks to 3 months
Please note that these are general estimates, and the actual timeframes may vary based on specific project requirements, availability of resources, and the complexity of the content. For precise timelines, we recommend contacting our team with details about your project, and we'll provide a tailored estimate based on your needs. Additionally, expedited services may be available for certain projects with shorter turnaround requirements.

How do you handle confidentiality and privacy?

At Polydioms, we prioritize the utmost confidentiality of your documents and data. Employing cutting-edge encryption protocols, strict confidentiality agreements with our language professionals, and limited access to only essential personnel, we ensure the secure handling of your information. Our non-disclosure policy, commitment to secure storage, and the option for data removal after project completion underscore our dedication to preserving your privacy. Your trust is paramount, and we want you to be confident that your documents and data are treated with the highest level of confidentiality throughout our language services process.

Can you handle large or ongoing projects?

At Polydioms, we're fully equipped to handle large-scale and long-term language service projects. Our team of skilled professionals and scalable resources allow us to meet the demands of extensive document translations, ongoing interpretation needs, and comprehensive language training programs. With experienced project managers ensuring efficiency and quality, we offer customized solutions to meet your unique requirements. Whether it's a substantial one-time project or an ongoing partnership, [Your Business Name] is committed to delivering reliable and top-notch language solutions. Contact us to discuss your specific project needs.

Do you provide certified translations?

Yes, at Polydioms, we specialize in providing certified translations for legal and official documents. Our certified translations are carried out by qualified language professionals with expertise in legal terminology and documentation. Each translated document is accompanied by a certification statement, affirming the accuracy and completeness of the translation to the best of our knowledge. Our certified translation services are designed to meet the rigorous standards required for legal, immigration, academic, and official purposes. If you require precise and reliable translations for your legal documents, trust Polydioms to deliver certified solutions that meet the highest standards of accuracy and authenticity.

What file formats do you accept for translation?

Our platform is versatile and supports a wide range of file types including .doc, .pdf, .xls, .jpg, .mp3, and more. We aim to make your experience seamless, and if you have a specific format not listed, contact our support team for assistance.

How do you handle revisions or corrections?

Our commitment to delivering precise and high-quality translations extends to our revision process. After the initial translation is completed by our skilled professionals, a thorough revision is conducted by another language expert. This second linguist carefully reviews the translated content, ensuring accuracy, fluency, and adherence to specific guidelines or terminology provided by the client. Any necessary corrections or enhancements are made during this phase to guarantee that the final output meets our stringent quality standards. This meticulous revision process is an integral part of our dedication to providing clients with accurate and refined translations that effectively convey the intended message. If you have any specific preferences or additional instructions for the revision of your content, our team is always open to accommodating your needs.

Can I request a specific translator or interpreter?

We understand the importance of client preferences. While we assign qualified professionals based on the nature and requirements of each project, we also offer the flexibility for clients to express their preferences for a specific professional if desired. Whether you have worked with a particular translator, interpreter, or specialist before and would like to continue that collaboration, or if you have specific criteria in mind, we are here to accommodate your preferences. Simply communicate your choice during the project initiation process, and we'll do our best to align our team with your expectations. Your satisfaction is our priority, and we strive to provide a personalized experience at Polydioms.

Are your translators certified or accredited?

Our team comprises highly qualified and certified language professionals with diverse academic backgrounds, native proficiency, industry specialization, certifications, and extensive experience. Committed to continuous professional development, our professionals ensure that your language needs are met with the highest standards of excellence at Polydioms.

What industries do you cater to?

At Polydioms, we take pride in offering language services tailored to various industries. Our team of language professionals includes experts in the following sectors:

  • Legal Translation and Interpretation: Accurate and confidential services for legal documents, contracts, court proceedings, and more.

  • Medical and Healthcare: Specialized translation and interpretation services for medical records, pharmaceutical documents, and healthcare communications.

  • Technical and Engineering: Precise translation of technical manuals, engineering documents, and specifications to ensure clarity and accuracy.

  • Business and Finance: Expertise in translating financial reports, business contracts, and other documents crucial to the corporate world.

  • Marketing and Localization: Creative and culturally sensitive translation for marketing materials, ensuring your message resonates with diverse audiences.

  • Academic and Research: Assistance with academic papers, research documents, and scholarly communications in various fields.

  • IT and Software: Technical translation for software interfaces, IT manuals, and other technology-related content.

  • Travel and Tourism: Language services catering to the travel and tourism industry, including translation for travel guides, websites, and promotional materials.

How do you ensure the quality of your translations?

our team comprises native speakers who are not only proficient in the languages they work with but also deeply familiar with the cultural intricacies. This ensures that your content is not just translated accurately but is culturally relevant and resonates with your target audience.

  1. Rigorous Proofreading: Once the initial translation or service is complete, our dedicated proofreading team steps in. They meticulously review every detail to catch any potential errors, ensure consistency, and refine the overall quality of the content. This two-step process – translation by native speakers followed by proofreading – forms the cornerstone of our commitment to delivering flawless language services.
  2. Industry-Specific Expertise: Our commitment to quality extends beyond linguistic proficiency. Depending on the nature of your content, we ensure that our translators and proofreaders possess industry-specific expertise. For instance, legal documents are handled by professionals with legal backgrounds, medical content by experts in the healthcare field, and so forth. This ensures not only linguistic accuracy but also a deep understanding of the subject matter.
  3. Client Collaboration: Your satisfaction is paramount. We believe in collaboration and welcome your feedback throughout the process. If you have specific terminology preferences or industry-specific requirements, our team will work closely with you to meet your expectations. Your input is invaluable in our pursuit of delivering tailored and top-notch language services.
  4. Continuous Improvement: Quality is not a one-time goal; it's an ongoing commitment. We regularly evaluate and enhance our processes, keeping abreast of industry standards and technological advancements. This commitment to continuous improvement ensures that we consistently provide services that meet the highest standards of accuracy and reliability.

What are your pricing and payment options?

Detail your pricing structure and the accepted payment methods. At Polydioms, we believe in transparent pricing to ensure our clients have a clear understanding of the costs associated with our language services. Our pricing structure is tailored to the specific nature of each project, taking into account factors such as service type, language pair, project complexity, and turnaround time. For language courses, detailed pricing information is readily available on our website, allowing you to explore and choose the courses that best suit your language learning needs.

Accepted Payment Methods:

We offer flexibility in payment methods to accommodate your preferences. Currently, we accept payments through major credit cards, including Visa, MasterCard, and American Express. Additionally, we support secure online payment platforms such as PayPal. Our user-friendly payment process is designed to provide you with a seamless experience, ensuring that your transactions are both convenient and secure.

For clients with ongoing or larger-scale projects, we may also explore customized billing and invoicing arrangements. Our aim is to make the payment process as straightforward as possible, allowing you to focus on receiving top-notch language services tailored to your needs. If you have specific inquiries about pricing or payment methods, please don't hesitate to contact our dedicated support team. Your satisfaction, from service quality to payment convenience, is our priority at Polydioms.

Do you offer discounts for bulk orders?

Outline any discounts or special pricing structures for large volumes of work. At Polydioms, we value our clients' commitment to large-scale projects, and we offer competitive volume discounts to maximize the value of your investment. Our pricing structure includes special considerations for projects with substantial word counts, extensive documents, or ongoing language service needs. We understand that larger volumes often come with unique requirements, and our team is dedicated to tailoring pricing solutions that reflect the scale and complexity of your project. For detailed information on volume discounts and to explore personalized pricing options for your specific needs, please reach out to our customer support team. We're committed to providing cost-effective solutions without compromising the quality and precision that characterize our language services.

What sets your language services apart from competitors?

  • Expertise in Diverse Industries:
    Benefit from our team of language professionals with expertise across various industries, ensuring accurate and industry-specific language solutions for your projects.
  • Cutting-Edge Technology Integration:
    Embrace innovation with our utilization of cutting-edge language technologies, enhancing the efficiency and accuracy of our services, from translation to interpretation.
  • Personalized Customer Service:
    Experience a client-centric approach with our personalized customer service. Our team is dedicated to understanding your unique needs and providing tailored solutions for a seamless experience.
  • Flexible Professional Choice:
    Enjoy the flexibility of choosing specific professionals for your projects, allowing you to work with familiar faces or experts in a particular field for a more personalized language service experience.
  • Scalable Solutions for Large Projects:
    Whether it's extensive document translations, ongoing interpretation needs, or comprehensive language training programs, our scalable solutions ensure reliable and top-notch results for large and long-term projects.
  • Transparent Pricing and Value:
    Experience transparent pricing structures and competitive value for your investment. We offer cost-effective solutions without compromising the quality and precision that define our language services.

We pride ourselves on these unique selling points, providing you with unparalleled language solutions that go beyond expectations. Your language experience is our priority, and we are committed to delivering excellence through expertise, technology, and customer-focused services.

How can I track the progress of my project?

Our efficient process features dedicated project managers, real-time collaboration tools, and personalized client portals for clear communication and progress tracking. Notifications keep you updated on project milestones, and secure file sharing ensures data confidentiality. Our team is available from 9 AM to 8 PM for prompt customer support, providing assistance whenever you need it. At Polydioms, we prioritize a smooth and accessible experience throughout your language service project.

What if I'm not satisfied with the final product?

We prioritize open communication and prompt resolution for any client dissatisfaction. Our comprehensive evaluation process allows us to understand concerns, and we offer solutions, including adjustments or refunds when applicable. Your feedback is crucial for continuous improvement, ensuring a positive and satisfactory experience with [Your Business Name]. Please contact our customer support team to discuss any concerns you may have.